FAQS
FREQUENTLY ASKED QUESTIONS
Please note bb, we're not sexual health professionals.All self-pleasure answers come from our own experience.
FAQS
Please note bb, we're not sexual health professionals.All self-pleasure answers come from our own experience.
A:Yes, they are! All our toys are designed to be waterproof for versatile use wherever the mood strikes. For any exceptions, we’ve made sure to clearly indicate this on the product detail pages. You can shop with confidence, knowing exactly what to expect from each item.
A: Yes, they do! Every toy comes with a 12-month warranty from the date of purchase. And with proper care and maintenance, you can expect your toy to keep delivering joy for at least two years. We're here to ensure your satisfaction extends well beyond your purchase!
A: Absolutely, BB! We can assure you that Luvkey Sex toy products are some of the most trustworthy you can find. Not only have we rigorously tested them on ourselves and friends to ensure their safety and effectiveness in delivering pleasure, but we also select our materials based on scientific evidence. We’re all about transparency, which you can see for yourself in our 'OUR STORY'
A: The primary difference between AirBear and Satisfyer Pro lies in their sizes. Satisfyer Pro is significantly larger overall, including the suction area. From personal experience,I think that while the AirBear works perfectly alongside a partner due to its compact size, the larger size of the Satisfyer Pro can be somewhat obstructive.
Furthermore, AirBear is quieter and more discreet, which makes it less intimidating and more convenient for those who are new to toys or want to add a versatile piece to their collection. Its smaller size and quieter operation allow for an intimate, fuss-free experience that enhances comfort and ease of use.
Congratulations,girl.We highly recommend our AirBear for beginners like you. It’s exactly what you're looking for: compact, quiet, and super easy to use. Start your journey with AirBear and enjoy a smooth and delightful experience!
A: Ohhh,hey there! If you've never been into masturbation, that's totally cool. Sometimes, we're told to think certain ways about what's 'good' or 'bad,' but really, you get to make that call for yourself. Maybe it’s something worth exploring. We created Luvkey to gently shift perceptions about masturbation, offering a new perspective that might just resonate with you. Why not explore a little and see what you think?
A: Keeping your sex toy clean is crucial—not just for extending the product's life but also to ensure your experiences are orgasm safe. Our products contain jojoba oil, which is similar to your skin's natural oils, making them very compatible with your body. For cleaning, simply use warm soapy water or any brand of sex toy cleaner you have previously purchased. Remember! Always unplug the charging cable before cleaning.
Q:While none of the ingredients in our products have been identified as unsafe for pregnant or breastfeeding women, all Luvkey products are certified with UKCA and RoHS for safety. In practice, they should be safe to use. However, as everyone's body is different, we strongly recommend consulting with your healthcare provider before use to ensure it's safe for your specific situation.
A:We process and ship orders M-SAT, excluding holidays. Most orders placed before 12 PM EST will ship same day. Please allow up to 1-2 business days for orders to be processed before shipping. Your order may take longer to ship if we're experiencing high order volume. You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the carrier.
On average, USA orders are delivered within 7-10 business days after fulfillment, sometimes sooner. Orders may take up to 2-3 business days to process before shipping.
Orders to Canada generally arrive within 7-11 business days for most provinces but can take longer depending on the province. Please review our Canada-specific shipping FAQ for estimate transit times on each province.
Orders to the United Kingdom generally arrive within 7-9 business days for most countries but can take longer depending on the country. Please review our UK-specific shipping FAQ for estimated transit times for each country.
Orders to Europe generally arrive within 11-15 business days for most countries but can take longer depending on the country. Please review our EU-specific shipping FAQ for estimated transit times for each country.
We are not responsible for any delays with carrier transit times.
A: Yes! We offer shipping to all provinces and territories in Canada.
Below is a list of average transit times by province for standard shipping. Please note that these do not include processing times, which take 1-3 business days, or longer in times of high order volume.
Ontario - 7-8 Business Days
Quebec - 7-8 Business Days
Nova Scotia - 7-8 Business Days
British Columbia - 9-10 Business Days
Manitoba - 8-9 Business Days
Alberta - 9-10 Business Days
Prince Edward Island - 8-9 Business Days
New Brunswick - 8-9 Business Days
Saskatchewan - 8-9 Business Days
Newfoundland and Labrador - 11-12 Business Days
Nunavut - 13-14 Business Days
Northwest Territories - 11-12 Business Days
Yukon - 11-12 Business Days
A: At this time we only ship within the USA, Canada, the United Kingdom and select European countries (France, Germany, Italy, Spain & Ireland). We’re aiming to be available in additional countries in the future! Sign up for our mailing list at the bottom of our website to be notified when shipping to your country becomes available.
Please note: We do not support the use of freight forwarders. If you choose to place an order using a freight forwarder or third party international shipping service for packages to arrive to a country where we currently do not ship, we cannot guarantee any goods in your order will arrive properly, on time, or without potential damage. Additionally, we cannot accept returns or offer refunds for any items delivering to a freight forwarder or shipment locations other than our approved list of destinations.
A: For Canada, duties are covered in the cost of your shipment—you will not need to pay duties or clearance on any shipments to Canada. Tax is added separately at checkout.
For the United Kingdom and Europe, both duties and VAT are covered in the cost of your shipment—you will not need to pay duties or clearance on any shipments to the UK or Europe.
A: We currently ship to all 50 states in the United States, US Territories, and APO/FPO. We also ship to Canada, the United Kingdom, and select European countries (France, Germany, Ireland, Italy & Spain).
A: Yes! We offer shipping to the following European countries:
Below is a list of average transit times by country for standard shipping. Please note that these do not include processing times, which take 1-3 business days, or longer in times of high order volume.
France - 10-14 Business Days
Germany - 10-14 Business Days
Ireland - 11-16 Business Days
Italy - 10-14 Business Days
Spain - 10-14 Business Days
A: FREE EXPRESS SHIPPING*(DISCREET) on orders over $69+
A: We currently ship to the following locations: United States, Canada, United Kingdom, France, Germany, Italy, Ireland and Spain. At this time, we do not have any physical locations where you can buy luvkey—but please subscribe to our email and SMS list to get further updates on brand launches and news.
Q: You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.
A: We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa) in addition to PayPal, Apple Pay and Google Pay. Installments are available through Klarna and Afterpay in the US and Canada and through Clearpay in the UK, subject to approval.
A: Yes, just select Manage Payment Methods in checkout. Next to a payment method, click Edit or Remove.
A: As a new brand, we have a limited amount of inventory available for customers to purchase. To ensure access to our products, our fraud system may cancel orders from customers attempting to rapidly purchase within a short duration, to protect all parties. It’s in violation of our terms and conditions to create multiple accounts in order to place orders.
Luvkey strives to protect its customers and the brand’s integrity by adhering to compliance standards, including our Terms of Service. Please visit this page to review our Terms of Service.
A: A: Sweetheart, we hope you understand that due to the private nature of sex toys, we generally do not accept returns. However, rest easy knowing we offer a (FREE FREE FREE)1-2 year warranty on our products for your peace of mind. Of course, if there's a mix-up due to an increase in order volume and you receive something different from what you ordered, we're absolutely willing to handle a return for you. For more details, please check out our refund policy, darling!
A: Your credit card will be charged as soon as your order is processed.
A: No sweat, just select the prompt to reset it and save it for next time :)
A: Not unless you tell them!
Not unless you tell them!All our products arrive in discreet packaging.
And no, we don’t write ‘sex toy’ in the product description if that’s what you’re worried about
Do be warned though, your happy mood and jelly legs might give you away.
A: Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact our team immediately at hellotoys@luvkey.com with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.
A: Orders placed directly to Canada, the United Kingdom and select European countries (France, Germany, Ireland, Italy & Spain) from luvkey.com are eligible for returns. To start the return process, email our team at hellotoys@luvkey.com (please include your order number) within 30 days of receiving your order, and we'll help you out ASAP with any returns and additional questions. Note: original shipping charges are non-refundable.
Please note: we are unable to cover the cost of return shipping for any international orders.
We cannot accept returns or offer refunds for any items delivered to a freight forwarder to international locations or shipment locations other than our approved list of destinations (USA, Canada, the UK and the countries in Europe we ship to directly).
A: A: Sweetheart, we hope you understand that due to the private nature of sex toys, we generally do not accept returns. However, rest easy knowing we offer a (FREE FREE FREE)1-2 year warranty on our products for your peace of mind. Of course, if there's a mix-up due to an increase in order volume and you receive something different from what you ordered, we're absolutely willing to handle a return for you. For more details, please check out our refund policy, darling!
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